Grienvance Redressal

Grienvance Redressal

1. Details of the Company

The details of the Company (“Page” or “We” or “Us”) responsible for the website and the contact information are provided below. Consumer (“You”) may contact us through the below-mentioned contact details, and we will be glad to assist You.

      1. Legal Entity Name: Page Industries Limited (CIN L18101KA1994PLC016554)
      2. Registered Office: Page Industries Limited, Cessna Business Park, Umiya Business Bay-Tower-1, 7th Floor, Kadubeesanahalli, Varthur Hobli, Bengaluru, Karnataka, India, 560103.
      3. Head Office: Page Industries Limited, Cessna Business Park, Umiya Business Bay-Tower-1, 3rd Floor, Kadubeesanahalli, Varthur Hobli, Bengaluru, Karnataka, India, 560103.
      4. URL of the website: www.speedo.in
      5. Customer care contact details:
        • Email: care@speedo.in
        • Contact number: 1800-890-1298 (Toll-free) /1860-419-1901

2. Grievance Redressal Mechanism:

Page, being a customer-centric company, believes in providing the best experience to all its consumers. We look forward to any feedback which will help us improve further. You may read through our help pages by visiting https://www.speedo.in/page/faqs which aims at providing solutions to all frequently asked questions that will be of great assistance to You.
For grievance redressal, “grievance” or “complaint” includes any communication from the consumer that expresses dissatisfaction with respect of the products or services offered through the website and which seeks a remedial action, but does not include the following:

      1. Complaints that are incomplete or not specific in nature;
      2. Communication in the nature of offering suggestions; or
      3. Communications seeking guidance or explanation.

We shall address any complaints and grievances of our consumers with respect to any products or services provided over the website in a time-bound manner. For this purpose, we have designated a grievance person (“Grievance Officer”). The Grievance Officer shall be responsible for consumer grievance redressal in accordance with the grievance redressal mechanism provided herein. You can contact the Grievance Officer whose contact details have been described in the privacy policy.

Once a consumer files a complaint via email or telephonic communication on the channels specified above, the Consumer will receive an acknowledgement of the grievance from the Grievance Officer, within 48 (forty-eight) hours.

Each consumer who has filed a complaint with the Grievance Officer will be provided with a unique ID for tracking the status of their complaint.

Subject to Force Majeure events including any event beyond the control of Page, the Grievance Officer will undertake best endeavours to redress the grievances of the consumer expeditiously but in cases requiring time duration, within 2 (two) months from the date of receipt of the grievance.

A grievance will be considered as disposed of and closed in any of the following instances:

      1. Where the complainant has communicated its acceptance of the response of the Grievance Officer / any other person associated with the Company; or
      2. Where the complainant has not responded within thirty days of the receipt of the written response and has not raised any grievance or complaint in respect of the same subject; or
      3. When the resolution provided by Page has been agreed to or hasn’t been disagreed to.

In the unlikely event that your issue remains unresolved despite escalating to our Grievance Officer and lapse of the time frame provided by the Grievance Officer for resolving the same, you can reach out to our Nodal Officer (details specified below), who will respond within 7 (seven) business days (subject to Force Majeure events including any event beyond the control of Page) from the date of receipt of your email.

Subject to Force Majeure events including any event beyond the control of Page, the contact numbers displayed above shall be operational from Monday to Saturday from 10:00 AM to 07:00 PM only.

3. Details of the Nodal Officer

As per the Consumer Protection (E-Commerce) Rules, 2020, the Company has appointed a resident nodal person (“Nodal Officer”) who shall be responsible for ensuring compliance with the provisions of the Consumer Protection Act, 2019 and the rules made thereunder. In the rare case of any escalation of complaint to the Grievance Officer and failure of the Grievance Officer to resolve the same despite the lapse of time frame provided by the Grievance Officer for resolving the same, you can contact the Nodal Officer whose contact details have been described in the privacy policy.

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