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Frequently Asked Questions

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My Account

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My Account

How to create my account?

Utilize your phone number for login authentication. A One-Time Password (OTP) is sent via SMS to be keyed in, followed by name and email address for successful login.

What if I do not get an OTP via SMS?

Not to worry, please try again. If still issue persists, please contact us.

How to subscribe to our Newsletter?

Click on the "Be The First To Know" section on the lower right-hand side of our website's homepage. Enter your email address and hit the subscribe button.

How to unsubscribe from our Newsletter?

Simply click the "unsubscribe" hyperlink located at the bottom of the email you received from us.

How can I raise a request?

Please call our customer care team at 1800-890-1298 (Toll-Free) / 1860-419-1901 (Monday to Saturday, IST 10:00 AM to 7:00 PM) or by sending an email to care@speedo.in. The ticket ID thus generated acts as a reference point for further interactions.

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Returns and Refunds

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Returns and Refunds

What is your Return Policy?

We adhere to a 15-day Return Policy, effective from the date of delivery to the consumer. To uphold stringent hygiene standards, products eligible for return must be unused, unwashed, unworn, and include the attached garment tag. For further details, please refer to our Return Policy Page

How do I return my purchase?

Returns eligibility is subject to the Return Policy For the eligible product returns, please follow these steps:
Visit the My Orders sections under "My Account":
1. Choose the order and click on the return tab against it.
2. Select the item/s you want to return and select the reason from the "Reason for Return" list as may be applicable.
3. Select the pick-up address and click on โ€œProceedโ€.
4. Depending on the area/PIN code, we offer a Reverse Pickup option with charges borne by us.
5. Click on the โ€œRequest Returnโ€ tab to successfully register the return request.

If I have purchased it online, can I return it to the store?

Return requests cannot be processed at local stores and must be directed through "My Account". We accept returns for products purchased exclusively from www.speedo.in and not from any other website or retailer.

How much does it cost me to make a return?

We offer a complimentary reverse pickup option in areas serviceable by our courier partners. For more details, please refer to our Return Policy.

I have worn the garment for a day. Can I return it?

No, as part of our commitment to maintaining superior hygiene standards, we do not accept the return of any used product, regardless of the duration it was worn/used. Please ensure that the product remains unused, unwashed, and unworn for it to be eligible for return.

Can a partial order be returned?

Yes, you can return certain items from your order by adhering to the following guidelines:
The product(s) must be purchased exclusively from www.speedo.in, and returns are only eligible for items bought on our website.
Raise a return request within 15 days from the date of delivery.
To qualify for a return, the item must be in the same condition as receivedโ€”unworn, unused, with tags intact, and in its original packaging.
For more detailed information, please refer to our Return Policy page.

How much time does the return and refund process take?

Once the return request is registered with us, we assign a courier partner to pick up the product from the designated address. As soon as the pickup is done, a refund is initiated. This takes approximately 7-10 working days.
The timelines for refund may vary based on the payment method initially chosen. Please make a note of the refund timelines.


Payment Mode

Refund Method

Refund Receipt Time (After Initiation)

Credit Card

Reverse Credit

5 to 7 Business Days

Debit Card

Credit in Bank Account

7 to 14 Business Days

Net Banking

Credit in Bank Account

7 to 14 Business Days

UPI/Wallet

Credit in Bank Account

5 to 7 Business Days

E-Gift Card

Reactivation/New E-Gift card

5 to 7 Business Days


Throughout this process, we keep you updated. If reverse pickup is not feasible, we request you to courier the unused product(s) in their original packaging with tags to us. We issue an E-Gift card redeemable at www.speedo.in equivalent to the amount paid for shipping, post the courier invoice is furnished to us.

How would I receive my refund?

1. Full Refund: 100% of the amount paid is returned to the source account.
2. Partial refund: The refund amount splits in the same proportion as it was while placing the order.

Refund timelines:


Payment Mode

Refund Method

Refund Receipt Time (After Initiation)

Credit Card

Reverse Credit

5 to 7 Business Days

Debit Card

Credit in Bank Account

7 to 14 Business Days

Net Banking

Credit in Bank Account

7 to 14 Business Days

UPI/Wallet

Credit in Bank Account

5 to 7 Business Days

E-Gift Card

Reactivation/New E-Gift card

5 to 7 Business Days

If I wish to return a product, is a doorstep pick-up available?

Yes, we offer a doorstep reverse pickup option, and the charges for this service are borne by us. However, this option is dependent on the pickup area/PIN code. If reverse pickup is not feasible for your area, we kindly ask you to return the unused product(s), securely packaged in their original packaging along with tags, to Speedo India by courier. For more detailed information, please refer to our Return Policy.

If my PIN code cannot be accessed by your assigned courier service, would I be reimbursed for shipping the returned product myself?

If the reverse pickup option is not available for your area, we kindly request you to return the unused product(s), securely packaged in their original packaging along with tags, to Speedo India via courier. We issue an E-Gift card redeemable at www.speedo.in equivalent to the amount paid for shipping, post the courier invoice is furnished to us.

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My Orders

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My Orders

How do I search for a particular product on the website?

Type in your search keyword in the search box located at the top right-hand side of every page and press 'Enter' to check your favorites.

How do I choose the correct size?

Click on the "Size Chart" located just below the size options on the product page. It leads to a dedicated size chart which has a list of pre-defined sizes based on the type of product.

What do I do if a product is not available in my size or preferred color?

Provide your email ID in the "Notify Me" section adjacent to the unavailable product on the product description page which leads to updates on product availability.

How do I place an order?

Ordering on Speedo is super easy:
1. Add your desired items to the shopping bag.
2. Click the bag icon to review and proceed.
3. Click 'Proceed' after reviewing your selection.
4. Enter your name and email for order processing.
5. Provide accurate shipping information.
6. Choose your preferred payment option.
7. Securely input your payment information and wait for order confirmation.

How do I know if my order has been placed successfully?

Post successful authorization of your payment, the order number is readily available on the 'Thank You' page. You also get an email and SMS with details about order confirmation.

How much time does it take for my order to process?

It takes 24-48 hours to process and dispatch any package. External factors such as public holidays, weekends, and any other unforeseen circumstances, including force majeure events, may contribute to potential delays.

How would my order be delivered?

Speedo India has a tie-up with the best courier service providers to ensure timely delivery. Based on your location and PIN code serviceability partners are aligned.

How can I track my order/delivery?

Please visit "My Account" and click on the My Orders section. Choose the order you want to track under "All Orders" to track the shipment status.

Can I edit my order after placing it?

While editing an order is not feasible once an order is placed, you can cancel it via "My Account", if not already processed. In case the order is processed you have the option to refuse the parcel upon delivery in case you ordered for something you didnโ€™t want.

I want a bigger/smaller size or a different color. Can I exchange my order instead of returning it?

As per our policy, we do not facilitate exchanges. We gladly accept returns for all our products subject to conditions. Please refer to our Return Policy for further details.

Iโ€™ve paid for my order. If I cancel it now how soon I should get the money back?

Refund timelines as per the chosen mode of payment:


Payment Mode

Refund Method

Refund Receipt Time (After Initiation)

Credit Card

Reverse Credit

5 to 7 Business Days

Debit Card

Credit in Bank Account

7 to 14 Business Days

Net Banking

Credit in Bank Account

7 to 14 Business Days

UPI/Wallet

Credit in Bank Account

5 to 7 Business Days

E-Gift Card

Reactivation/New E-Gift card

5 to 7 Business Days

What if I receive a product with a different design than what is displayed on the website?

To bring variety and choice for consumers, we continuously modify the design, color, pattern, or print of the products offered by us. For such products where the image is only meant for indicative purposes, we mention it explicitly through a disclaimer against the product image. Please note that certain colors on the website may appear slightly different from the actual color of the product. This variation may be attributed to the display resolution of your web/ browsing device. Since images are indicative and product delivered may vary from the product displayed, please refer to the disclaimer on the product page before ordering. For any return-related request for such products, kindly refer to our Return Policy.

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Shipping and Delivery

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Shipping and Delivery

What are the places you ship to?

Our shipping services extend to over 26,000+ PIN codes across India. This expansive coverage enables us to reach and deliver our products to a wide array of locations, providing a seamless and inclusive shopping experience for our valued customers.

How can I check if you ship to my place?

Please navigate to the "Check Service Availability" section on each product page and enter your PIN code. Our services are continuously expanding, and if we currently do not deliver to your zone, we encourage you to revisit and check for updates, as new PIN codes are regularly added to our service network.

Do you ship outside India?

No, currently we cater to only Indian PIN codes. For customers outside India, we recommend checking the Speedo websites specific to your respective countries to explore product availability and shipping options.

What are your shipping charges?

We are delighted to offer free shipping on all orders, ensuring a seamless and cost-effective experience for our valued customers. 

Can I ship orders to multiple addresses?

No, you are required to place separate orders for different addresses.

Iโ€™ve placed my order, but I want to change the shipping address. Can I, do it?

Unfortunately, once you've placed your order, it is not possible to modify the shipping address, but you can cancel it via the My Account section, if not already processed. Alternatively, you can always refuse delivery and place a new order for a different address.

How long should it take for my product to get delivered?

The delivery time for any order is contingent upon the destination PIN code and courier serviceability. External factors such as public holidays, weekends, and any other unforeseen circumstances, including force majeure events, may contribute to potential delays in delivery. Regular updates about delivery are shared via email and SMS.

The order is not delivered in Expected Delivery Time. What should I do?

The delay could be attributed to external factors beyond the control of both the assigned courier service and Speedo India due to unforeseen circumstances as per force majeure, inclement weather conditions etc. If you encounter any such delays, please contact our Customer Care team.

I got a damaged packet! What do I do?

Please refrain from accepting any tampered package. Immediately raise a complaint with us to address the issue directly with the respective courier company. Once the package is returned to our warehouse, we initiate the refund. For pre-paid orders, the refunded amount gets credited to the original method of payment. 

I got a partial delivery! What do I do?

Please promptly raise a complaint with our Customer Care team by calling at 1800-890-1298 (Toll-Free) / 1860-419-1901 (Monday to Saturday, IST 10:00 AM to 7:00 PM) or by sending an email to care@speedo.in along with order details.

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Payments

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Payments

What are my payment options?

We offer a variety of convenient payment options to enhance your shopping experience: Debit cards, Credit cards, UPI/Wallets, Net Banking & E-Gift cards. In case your bill amount exceeds the E-Gift card value, you can choose additional prepaid payment options to cover the remaining amount. 

Are there any hidden charges if I am buying Speedo products online?

We do not impose any hidden charges (inclusive of taxes) on our products. The amount you see in your order summary is the only amount you are required to pay.

My payment didnโ€™t go through. What to do?

In rare situations due to some technical glitch, if your payment couldn't go through, we request you to wait for a few minutes and try again ensuring the correct banking credentials are keyed.

My money got deducted from the bank, but my order wasnโ€™t placed. What to do?

We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn't have been received by us. Please wait for 24 hours for you to get order confirmation or else any deducted amount gets refunded to your payment method within 7-10 working days.

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E-Gift Cards

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E-Gift Cards

Where are E-Gift cards accepted?

E-Gift cards can be used exclusively on www.speedo.in. The utilization of an E-Gift card is subject to Speedo's Terms and Conditions, which can be found here. Any limitations or special cases are clearly outlined in the 'Terms & Conditions' tab associated with the E-Gift card.

Does a E-Gift card have an expiry date?

E-Gift cards typically come with a validity period of 12 months. It's important to note that the validity period may be subject to change based on our partner and customer requirements. Before making a purchase, please review the Terms & Conditions provided on the product page to ensure you are aware of the specific validity period.

Are there any terms and conditions involved?

The terms and conditions for each brand's E-Gift card may vary. It's advisable to thoroughly review the Terms & Conditions and overall details before selecting an E-Gift card.

What do I do if my E-Gift card is stolen/ there is fraud detected about my E-Gift card?

In the event of a stolen or lost card, or if any fraud or abuse is detected, customers can contact the below support channel:
Pinelabs - Email: support@woohoo.in, Call: 080-69806393 (9AM-11PM)

Are there any minimum-security requirements or precautions that I need to take for the E-Gift cards?

Ensure the confidentiality of your passwords and PIN by keeping them strictly confidential, and refrain from disclosing them to any person or entity.

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Privacy and Security

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Privacy and Security

Iโ€™m not comfortable using my card online. How safe is it?

Rest assured that all Credit Card, Debit Card, and Net Banking transactions on our platform are processed through a secure encrypted connection. We utilize Razorpay gateway to ensure the utmost security for the mode of payment you choose.

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Business Related Queries

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Business Related Queries

How can I be associated with Speedo (Franchisee/ Distributorship/Any other Business query)?

To contact us, please send an email to businessenquiry@speedo.co.in and in case of any suitable opportunity, our concerned team should reach out to you directly.