Return Policy

Return Policy

We follow a 15-day hassle-free return policy across all categories of our products.


Returns made Easy

Let's solve it together

Let's keep in mind
  • Log into www.speedo.in.
  • Visit My Orders under the “My Account” section.
  • Select item/s to be returned of the selected order.
  • Choose a reason for return and add images as applicable.
  • Select the pick-up address and click on “Proceed”.
  • Only purchases made on www.speedo.in are eligible for returns.
  • Return requests should be raised within 15 days from delivery.
  • To be eligible for return, the item must be in the same condition as it was received, unworn or unused with tags and in its original packaging. 

Return Guidelines:

  1. Damaged External Packaging:
      • If the packaging is damaged, don’t accept the package.
      • Report immediately through the Get In Touch section.
      • Once the return is accepted by our warehouse, the refund gets queued for processing to the banking partners. For the bank’s processing time, please refer to the table below.
  1. Delivery of Damaged/Different Product:

a. Return via www.speedo.in:

      • Visit My Orders under the “My Account” section to initiate a return with matching criteria.
      • Please furnish images of Damaged/Different Products to substantiate the claim.
      • Free reverse pick-up gets arranged by us if the area is serviceable by our courier partner; otherwise, self-shipment is required.
      • Refund gets queued for processing to the banking partners after successful pick-up. For the bank’s processing time, please refer to the table below.

b. Return through self-shipment:

      • Return the items in the original packaging to the provided address below.
      • Courier charges get reimbursed as a gift card redeemable only on www.speedo.in post the courier invoice is furnished to us.
      • For the bank’s processing time, please refer to the table below.

 

3. Guidelines for Product Quality Concerns:

We adhere to a meticulous and thorough quality assurance process for every product to uphold the highest standards of quality.

      • A defect is defined as any irregularity or flaw that surpasses normal wear and tear. In the rare event that you discover a defective product, we are committed to resolving the issue promptly and efficiently, regardless of where it was purchased.
      • Please don't hesitate to reach out to us, and our dedicated customer service team will guide you through the entire resolution process.
      • Providing images showing the full front and back views of the defective product, the product label, and highlighting the area of defect will expedite our assistance.
      • Upon acceptance of your claim, we will gladly offer a refund or replacement for the garment. Please note that refunds are applicable only for purchases made through www.speedo.in. Additionally, we may request the defective product for internal analysis and inspection purposes.
      • Your satisfaction is our utmost priority, and we are committed to ensuring a resolution to any concerns you may have regarding our products.


Note: Only authentic products are eligible for refunds or replacements. Please note that items purchased on sale are not applicable for refund or replacement.

.

 

    Self-Shipment address:

    Page Industries Ltd (Speedo) Unit 15,
    Unit-XV No.183 to 187 254 to 258
    Bommasandra-Jigani link road, Bommasandra industrial area,
    Bengaluru Urban, Karnataka, 562106.
    Contact Number: 7892127585

     

    Refund Process:

    Refund could be-

        • Full Refund: 100% of the amount paid is returned to the source account.
        • Partial refund: The refund amount is split in the same proportion as it was while placing the order.

    For example:

    You purchased item/items worth INR 1000 and made a payment as below.

    Mode of Payment

    Amount (INR)

    Order/Refund proportion

    Debit card/Credit card/UPI/Net banking/Wallet

    900

    90%

    Gift Card

    100

    10%

                                   

    You wanted a refund for an item worth INR 130 so the refund will be processed in the following proportion.

    Total Refund Amount (INR)

    130

    Debit card/Credit card/UPI/Internet banking/Wallet

    117

    90% of the refund amount

    Gift Card Refund

    13

    10% of the refund amount

     

    Refund Timelines

    Refund timelines vary based on payment mode and consumers are notified through email of the refund status.

    Payment Mode

    Refund Method

    Refund Receipt Time (After Initiation)

    Credit Card

    Reverse Credit

    5 to 7 Business Days

    Debit Card

    Credit in Bank Account

    7 to 14 Business Days

    Net Banking

    Credit in Bank Account

    7 to 14 Business Days

    UPI/Wallet

    Credit in Bank Account

    5 to 7 Business Days

    E-Gift Card

    Reactivation/New E-Gift card

    5 to 7 Business Days

     

     

    The Product is in your bag.